What's often not highlighted in these cases is the monetary value of such a breach.
Many would argue that having an email address and the associated data might be of little value.
That is, if Adult Friend Finder were using a solution that provided visibility into network traffic.
Ziften ZFlow™ enables network visibility into the cloud to catch aberrant data transfers and attribute to specific executing processes.
Another possible mechanism could have been hijacking ssh keys from a compromised admin account or github, but those tend to be secondary in most cases.
The next best way to talk to their customer support team, according to other Friend customers, is by telling Get Human about your issue above and letting us find somebody to help you.Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service.If you think this information is inaccurate or know of other ways to contact Friend please let us know so we can share with other customers.We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Friend customers like yourself. Get Human builds free tools and shares information amongst customers of companies like Friend For large companies that includes tools such as our Get Human Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music.Rather than trying to call Friend we recommend you tell us what issue you are having and then possibly contact them via web.Unfortunately, right now Friend doesn't have any phone numbers.The source IP addresses collected can even provide pinpoint street locations for attacks.The attack methodology deployed in this instance was not released, but it would be fair to assume that it leveraged a kind of SQL Injection attack or similar, where the information is wormed out of the back-end database through a flaw in the webserver.Immediately upon learning this information, we took several steps to review the situation and bring in the right external partners to support our investigation," said Diana Ballou, vice president and senior counsel, in an email on Friday."While a number of these claims proved to be false extortion attempts, we did identify and fix a vulnerability that was related to the ability to access source code through an injection vulnerability," she said."Friend Finder takes the security of its customer information seriously and will provide further updates as our investigation continues," she added.When pressed on details, Ballou declined to comment further.